Shippings
1.1 The Seller ships the Products in Italy and abroad through primary couriers from Monday to Friday. Delivery in Italy is made, through express shipping, in 2-3 working days (Monday to Friday, excluding holidays) from the receipt of the Order Confirmation. Products shipped within the European Union are delivered within 4-5 business days from Order Confirmation. Non-EU shipments will take an average of 6-7 business days from shipment. During periods of higher sales volume (purely by way of example, sales, black friday, Christmas holidays) or if problems not attributable to Seller are encountered, delivery of Products will still take place within 30 days of Order Confirmation. In accordance with the provisions of Article 61 of the Consumer Code, where this deadline is not met, the Customer may request that delivery be made within an additional period and, in case of further delay, terminate the Contract. In the event of such termination, the Customer will be reimbursed the costs incurred, without delay and through the same payment method used for the purchase.
1.2 The Seller agrees to use its best efforts to meet the above delivery times, but shall in no event be liable for any damage or inconvenience caused by any delay.
1.3 The countries to which Seller ships are only those listed on the "Shipping" page of the Site.
1.4 The cost for each shipment, associated with each Order Form, will vary according to the place of destination and the total weight of the Products purchased with the individual order, and will in any case be made explicit in both the Order Form and the Order Confirmation. As a guide, shipping costs will vary depending on the shipping destination and/or weight/volume and have a minimum standard shipping cost of €6.90 for domestic shipments.
1.5 Delivery by Express Shipping is intended to be street level and will be made, unless otherwise specified, Monday through Friday during normal business hours (9:00 a.m. to 6:00 p.m.), excluding holidays.
1.6 If, on the day of delivery, You are not available at the address You indicated during the purchase process, a redelivery will be attempted or You will be contacted to arrange a new delivery date, updating the address if necessary.
1.7 The Products sold are not subject to any import tax or customs duty, if the Product is sold and delivered in Italy or within the European Union. In the case of deliveries to other countries outside the European Union, the Products may be subject to import taxes and/or customs duties depending on the type of product and the country of destination. It is not possible to predict in any way whether and what costs will have to be incurred for customs clearance of the goods. For more information, you can contact the customs office in your country. In all cases, any costs related to import taxes and/or customs duties will be borne by the Customer.
1.8 In case of an order with customization, the order may be delayed. We advise you to check in your personal area or by contacting customer service through the contact form the status of your order processing.