General Terms and Conditions of Sale

  1. Subject matter and scope
  2. Browsing and Purchase
  3. Sale Price
  4. Information and Availability of Products
  5. Methods of Payment
  6. Delivery of Products and Shipping Charges
  7. Import Taxes and Customs Duties
  8. Legal guarantee of conformity
  9. Right of withdrawal
  10. Purchase, Use and Redemption of Gift Card
  11. Use of the E-shop by Users
  12. Complaints and Assistance
  13. Applicable Law and Dispute Resolution
  14. Changes and Updates
  15. Final Provisions
  1. Subject matter and scope

    1. These General Terms and Conditions of Sale ("T&C") regulate the offer and sale of products through the e-shop "store.asroma.com" ("E-shop") by Calicantus S.r.l., REA VE-335872, with registered office in Quarto D'Altino (VE), via L. Mazzon 28-30, VAT no. IT037590272 ("Seller"), an authorized retailer of Soccer srl.
    2. The T&C apply to all purchases made through the E-shop by users of legal age ("Users"). By making a purchase, therefore, you represent and warrant, under your own responsibility, that you are at least 18 years old.
    3. The sale and purchase of products and/or gift cards made available on the E-shop ("Products") implies the conclusion of a distance sales contract between the Seller and the User.
    4. Personal data acquired or provided by Users when using the E-shop or when purchasing Products shall be processed in compliance with Regulation (EU) 2016/679 ("GDPR"), Legislative Decree No. 196/2003 ("Privacy Code"), as well as in accordance with the Privacy Policy, available by clicking here.
    1. Navigation and consultation of the E-shop are free and do not require registration. In any case, the User is responsible for the costs of the connection to the Internet network, according to the rates applied by its operator.
    2. The purchase of the Products is subject to the prior vision and acceptance of the Privacy Policy and of these T&Cs.
    3. In order to purchase products from the E-shop, the User must access the dedicated area of the E-shop. Within the E-shop, individual Products can be selected for Purchase. To do this, it will be sufficient to indicate the quantity and confirm the selected Product, after choosing any variants (e.g. colour, size, etc.). In this way, the Products are placed in the virtual shopping cart. All selected Products contained in the virtual shopping cart can be added, deleted or confirmed. In order to purchase the selected Products, the User must complete an electronic order form and send it by following the instructions on the e-shop and, in particular:
      1. If already registered on the MyASR platform, he/she can confirm the order using the same e-mail address and access password used on MyASR, which also allow access to the e-shop.
      2. If not yet registered, by registering and creating a user account on the E-shop, indicating all the required data.
      3. Without registration, by providing the data required to finalize the purchase.
      Sending the order constitutes a purchase proposal that will only be considered accepted when the order is confirmed by the Seller by e-mail using the "VS order confirmation" form. The confirmation shall be sent no later than 2 working days after receipt of the order. Should the payment fail, the contract shall not be concluded, and the User shall be required to submit a new order form to purchase the Product.
    4. The Seller may, at its own discretion, not accept the order if the information provided by the User is incorrect or misleading (e.g. incorrect or insufficient payment details, incorrect invoicing details, incorrect or incomplete shipping address), or if incorrect data are indicated on the E-shop (e.g. error relating to the price, availability, or description of the Products).
    5. Before completing the purchase procedure, the User must verify the correctness of the data entered. To this end, the User declares and warrants that the data provided during the purchase process or even subsequently are correct and truthful; if this is not the case, the Seller shall not be held liable and shall not be obliged to repeat any service performed.
  2. Sale Price

    1. For each item, the unit sales price is indicated, expressed in currency, including VAT (Value Added Tax) and net of shipping costs. VAT will be applied taking into account the country of residence of the User (where due) according to the rate in force at the time the Product was purchased.
    2. Shipping costs may vary depending on the type of delivery, the quantity of products to be shipped, their volume, weight, and the place of destination. Shipping charges will be shown during the purchase process and in the "VS order confirmation" form.
    3. The price of the Products and/or the shipping costs may be changed at any time and without prior notice, it being understood that the price charged to the User will be the one indicated on the E-shop at the time of sending the order form and summarized in the "VS order confirmation" form. No account will be taken of any changes in the price that occur after the User has submitted the order form.
    4. In the "Sales" section of the E-shop, the Seller will make available the Products that are offered at a discounted price compared to the price Products charged by the Seller, for the same Products, to the generality of Users in the previous 14 days. For each Product, the previous sale price will be specifically stated by means of an appropriate disclaimer and/or in the further manner that will be displayed on the E-shop.
  3. Information and Availability of Products

    1. Each Product for sale is accompanied by a photo, description, and price, which varies depending on the country to which the goods are sold.
    2. Information about the Products is as accurate and up-to-date as possible. All pictures, descriptions, and illustrations are for illustrative purposes only and, as colors depend on the monitor used, may differ from those of the Products delivered. For this reason, images of the Products should be understood with the tolerances of use.
    3. The availability of the Products in the E-shop is continuously monitored. However, given that the E-shop can be visited by several Users at the same time, the selected Product may no longer be available after the transmission of the order form by the User. In such a case, the User will be promptly informed by e-mail and, if the payment has already been successful, will be refunded the price paid within a maximum period of 14 calendar days by means of the same payment method used for the purchase, without prejudice to any delays in crediting depending on the banking institution and/or the payment method used by the User.
  4. Methods of Payment

    1. For payment of the Products, the User may use the payment methods indicated from time to time on the E-shop, including, but not limited to:
      • Credit Card;
      • Paypal;
      • Paypal Buy Now Pay Later;
      • Stripe;
      When purchasing Products by credit card or Paypal, the price may be charged concurrently with the transmission of the order form.
    2. To purchase a Product, the User may possibly use:
      • a promotional code to be entered in a dedicated section during the purchase process and before sending the order form. In this case, the total price of the Product or, in the case of multiple orders, of the entire order will be decreased by an amount corresponding to the value of the promotional code;
      • a gift card in accordance with the provisions of Article 10 below.
  5. Delivery of Products and Shipping Charges

    1. All Products purchased by the User will be shipped by Express Courier (domestic and international) to the address indicated by the User for delivery. The charges and conditions applicable to shipping will be shown during the purchase process and summarized in the "VS order confirmation" form. Shipping costs vary depending on the country of destination of the order: as an indication, shipping costs vary depending on the shipping destination and/or weight/volume and have a minimum standard shipping cost of €6.90 for domestic shipments.
    2. The shipment of the Products will take place only after the payment of the purchase price of the Product, as confirmed by the Seller in the "VS order confirmation" form. Products shipped within Italy are indicatively delivered within 2-3 business days from shipment; Products shipped within the European Union are delivered within 4-5 business days from shipment. Shipments outside the EU will take an average of 6-7 business days from shipment. In any case, during the periods of higher sales volume (sales, black friday, Christmas holidays) or if problems not attributable to the Seller are encountered, the delivery of the Products will still take place within the shortest possible time compatible with the times of replenishment, production and fulfillment of orders from the date of order confirmation.

      In case of delay, in accordance with the provisions of Article 61 of Legislative Decree No. 206/2005 ("Consumer Code"), the User may request that delivery be made within an additional period of time and, in case of further delay, terminate the Product purchase contract. In the latter case, the Seller will reimburse the User for the costs incurred for the purchase of the Product, without delay and through the same payment method used for the purchase.
    3. All shipments related to purchases made on the E-shop are provided with the relevant tracking code. Shipments are made from Monday to Friday. Any variations to the above will be promptly communicated to the User by e-mail. The couriers used for deliveries may vary depending on the country of destination and the economic agreements between them and the Seller, while fully respecting the quality and timeliness of the delivery service provided.
  6. Import Taxes and Customs Duties

    1. The Products are not subject to any import taxes or customs duties if the same are purchased and delivered in Italy or within the European Union. In the case of delivery to the United Kingdom, Seller will bear the cost of customs clearance.
    2. In the case of deliveries to other countries outside the European Union, the products may be subject to import taxes and/or customs duties depending on the type of product and the country of destination. In that case, the costs of customs clearance, import taxes and/or customs duties will be borne by the User; however, since it is not possible to predict in any way whether and what costs will have to be borne by the User for customs clearance of the goods, you can contact the customs office in your country for more information.
  7. Legal guarantee of conformity

    1. The Products purchased are covered by the legal guarantee of conformity provided for in Articles 128 et seq. of the Consumer Code. In particular, the Seller warrants that the Products have the characteristics described on the E-shop and the relative conformity.
    2. The User has the right to the restoration, without charge, of the conformity of the Products or, if the latter is not possible, to a reduction of the purchase price.
    3. On a residual basis, in the event that repair or replacement is impossible or excessively onerous, the User shall have the right to obtain from the Seller a reduction in the price commensurate with the defect found, or to terminate the contract where the following cases occur:
      1. the Seller has not carried out, where possible, the replacement of the Product;
      2. the warranty services provided by the Seller are not suitable to restore the conformity of the Product;
      3. in case of unavailability of the Seller in restoring the conformity of the Product.
      It is understood that, in any case, the contract may not be terminated in case of minor defects.
  8. Right of withdrawal

    1. The User may withdraw from the purchase, without having to justify the reasons, within a period of 14 working days ("Withdrawal Period") commencing:
      1. in the case of an order for a single Product, from the day on which the User or a third party, other than the carrier and designated by the User, acquires physical possession of the Product;
      2. in the case of a multiple order with separate deliveries, from the day on which the User or a third party, other than the carrier and designated by the User, acquires physical possession of the last Product.
    2. The right of withdrawal may be exercised, within the period indicated above, by:
      • any written communication to the contact channels indicated in Article 12 below;
      • completing and sending, in electronic form, the withdrawal form accessible by clicking here. In the event that the User opts for this modality, the Seller will promptly transmit to the User a confirmation of receipt of the User's wish to withdraw to the same User's e-mail address.
    3. The right of withdrawal shall be deemed to have been properly exercised if the aforementioned communications have been sent by the User before the expiry of the Withdrawal Period. Moreover, the withdrawal shall apply to the purchase order in its entirety and may not be exercised in relation to parts and/or accessories thereof.
    4. It is understood that, in accordance with Article 59 of the Consumer Code, the right of withdrawal is excluded in the case of the supply of personalized goods (e.g.: personalized products with names and/or numbers, with patches, with initials, with the exception of defective or damaged products), as well as sealed goods that are not suitable to be returned for hygienic reasons or related to the protection of health and that have been opened after delivery (e.g. underwear and costumes, face masks etc.).
    5. Following withdrawal, the User is obliged to return the Product without undue delay and, in any event, no later than 14 days from the day on which he/she communicated his/her wish to withdraw.
    6. The direct costs of returning the Product following the exercise of the right of withdrawal shall be borne exclusively by the User, which will vary depending on the User's country of residence and the conditions applied to it by the carrier identified by the User. Subject to agreement with the Seller, the Product shall be returned by insured parcel carriage paid to: Calicantus S.r.l. Via L. Mazzon 30 - 30020 Quarto d'Altino (Venice), Italy. No parcel shipped COD or freight collect will be picked up by the Seller. However, in the event that the right of withdrawal is exercised by the User due to a fact attributable to the Seller (for example, in the event of shipment of a good other than that purchased), the shipping costs will be borne by the Seller itself.
    7. In order for the right of withdrawal to be considered correctly exercised, the Products must be returned intact, in their original packaging, in perfect state of preservation, free of signs of wear and tear and dirt, except those compatible with the carrying out of an examination of the characteristics of the Product, which must not in any case bear traces of prolonged use or in any case exceeding the time necessary for a test, as well as must not be in such a state as to not allow its resale. In the event that the Product for which the withdrawal has been exercised has suffered a decrease in value resulting from its handling other than that necessary to establish its nature, characteristics and qualities, the refund shall be reduced by an amount equal to such decrease in value. Appropriate notice of this circumstance and the resulting diminished refund amount will be given to the User prior to the relevant refund.
    8. Following the return of the Products, the Seller will refund the price paid by the User (including delivery costs). The price refund will be made within 14 days of receipt of the Product using the same payment method used by the User to purchase the Product.
    9. In the event that the withdrawal has not been exercised in accordance with applicable law and the provisions of this Article 9, the Seller will notify the User and reject the withdrawal. The Product, if already returned, will remain at the disposal of the User for collection, which must be done at the User's expense and responsibility. If the User fails to collect the Product and/or contact the Seller to arrange a new delivery of the same, the User may be charged for the costs of storage of the Product.
  9. Purchase, Use and Redemption of Gift Card

    The sale of Gift Cards is temporarily suspended as of 12/27/2023. For all Gift Card purchasers prior to this date and for all MyASR users who have redeemed the Gift Card in their account, the conditions below will subsist.

    1. If a User is in possession of a gift card ("Gift Card") the same may purchase one or more Products on the E-shop for an amount equal to the value of the Gift Card. In order to know the economic value associated with one's Gift Card, it is necessary to be in possession of the order confirmation sent by email to the sender and recipient of the Gift Card and/or to have access to the user area of the E-shop. Through the user area of the E-shop it will also be possible to transform the Gift Card into credit to be spent exclusively on store.asroma.com.
    2. For detailed information on how to purchase, use and redeem Gift Cards, please refer to the following page.
    3. The Gift Card is an intangible good; its delivery is made virtually immediately after the confirmation of payment of the order, by email containing the unique alphanumeric code to be used for its redemption within the E-shop. The Gift Card purchased is valid for 365 days from the time of its purchase. The Gift Card is not reloadable, cannot be resold, converted to cash or transferred to another Gift Card. Promotion codes cannot be used to purchase a Gift Card.
    4. It is also possible to exercise the right of withdrawal from the purchase of the Gift Card, which must comply with the provisions of Article 9 above. In this case, the right of withdrawal may be exercised exclusively by the purchaser of the Gift Card and the refund will be made directly to the payment method chosen for the initial purchase. The partial or total use of the Gift Card, as well as its redemption into credit to be spent on the website store.asroma.com pursuant to Article 10.1 above shall result in the impossibility for the User to exercise the right of withdrawal. If the amount contained in the Gift Card is not sufficient to finalize the order, it will be possible to complete the order by adding the missing portion of the price for the purchase of the Product using one of the payment methods indicated in Article 5 above.
    5. Considering that Gift Cards constitute bearer legitimacy titles not producing interest, the User or the person to whom the same has been validly and lawfully delivered are required to keep them in good faith; for this reason, the Seller disclaims any liability in case of theft or unauthorized use of the same Gift Cards. In case of loss and/or theft of the Gift Card, Users will be required to immediately notify the Seller, as well as to file a complaint with the competent Authorities (sending a copy to the Seller). In default, the Seller shall not be obligated to any refund or replacement.
  10. Use of the E-shop by Users

    1. All manifestations of will, acts and facts productive of legal and economic effects made by Users while browsing and using the E-shop shall be attributed to the same. Users are responsible for guarding their authentication credentials (e.g., username and password), which are to be used exclusively by the User on his/her own devices and may not be transferred to third parties. The User agrees to keep them secret and to ensure that no third party has access to them, and to inform Soccer Srl immediately if they suspect or become aware of any misuse or improper disclosure of their authentication credentials.
    2. The Seller shall not be held liable for any damages caused by the use of its authentication credentials and/or codes by another person, with or without authorization, and regardless of whether the User has knowledge thereof. The User shall also be held liable for any losses incurred by the Seller and/or third parties due to the use of its authentication credentials or codes by another person.
    3. In the event of alleged violations of these GTC, the Seller reserves the right not to activate or suspend the purchase process, as well as to terminate the User's access to the E-shop until it is established that the User's conduct is lawful.
  11. Complaints and Assistance

    1. Each User has the right to request information or file a complaint regarding issues related to the purchased Products and/or the use of the E-shop. To this end, the User may contact the Seller via the contact details reachable at this link.
    2. In case of complaints, the Seller will take up and acknowledge the complaint at the latest by the first business day following the date of its receipt. The Seller may contact the User through the contact details that the User has provided during the Product purchase process or thereafter.
  12. Applicable Law and Dispute Resolution

    1. All contracts concluded between the User and the Seller are subject exclusively to Italian law.
    2. In case of problems related to the purchase of the Products or should a dispute arise regarding the validity, interpretation, or termination of the contract, the User may have recourse to out-of-court dispute resolution methods ("Alternative Dispute Resolution" or "ADR") governed by Articles 141 et seq. of the Consumer Code. To this end, the User may also use the European Commission On-line Dispute Resolution platform, in which the list of ADR entities is listed and through which he/she may initiate an on-line ADR procedure. In any case, the User retains the right to assert its claims before the competent judicial authority, whatever the outcome of the out-of-court settlement procedure.
    3. For any judicial dispute that may arise regarding the validity, interpretation, or execution of the GTC shall be competent the court of the place where the User has its residence or domicile and provided that the latter qualifies as a consumer under the Consumer Code. Otherwise, the court of Venice will have exclusive jurisdiction.
  13. Changes and Updates

    1. The Seller reserves the right to update and/or modify the E-shop and these GTCV at any time to offer new products and/or services, or to comply with legal or regulatory provisions. However, it is understood that the GTC shall be applied in their version in force at the time when the User has placed an order via the E-shop.
    2. Any amendments to these GTC shall be posted on the website and/or communicated to the User through the methods that the Seller deems most appropriate. Within the subsequent period of 2 days, the User may reject the new version of the GTC; however, should the User make a new purchase during said period, he/she shall automatically accept the new version of the GTC.
  14. Final Provisions

    1. The GTC are made available in Italian and English. It is understood that should these be made available in languages other than Italian, in case of discrepancy, the provisions of the GTC shall be interpreted using the Italian version.
    2. Should any provision of these GTC be declared invalid, void, or for any reason unenforceable, this shall not affect the validity and effectiveness of the other provisions or the validity of the GTC in their entirety.
    3. These GTC or earlier versions may be viewed or downloaded at any time in the manner made available on the E-shop from time to time.

Date of last update: [23/11/2023]