- Booking and Purchase
- Product availability and price
- Payment terms
- Delivery and courier fees
- Duty and import taxes
- Right of withdrawal
- Purchase Method: Gift Card.
- Applicable law and jurisdiction
1. Booking and purchase.
Place your orders by accessing the e-shop found in the Sales Area (catalogue) on our website. Each product which can be purchased is visible on a photo accompanied by a description and its price according to the country which it will be delivered to. You can chose and book any of the products found within the e-shop. Once you have selected the specific product all you have to do is chose the quantity and confirm. All the confirmed products will be placed in your shopping cart. Anything within the shopping cart can be changed or cancelled. Confirm your purchase by:
- If ready registered on the MyASR platform, by using your e-mail address and access password that allow you to be recognised also on store.asroma.com
- If not yet registered, by proceeding to registration, providing all the data requested
- Without registration, providing when requested the data necessary to finalise the purchase.
2. Product availability and price.
The price of each item is inclusive of VAT (value added tax) and in the given currency excluding shipment costs. Shipment fees depend on the chosen delivery service, quantity of products shipped, volume and weight of the shipment as well as the place of delivery. Therefore these will be given when purchasing and on the “Order Confirmation Form”. All the Products found on our e-shop are available in stock. If for any unforeseen reason should we encounter a delay in delivering the order or if any Product is temporarily out of stock, you will be informed immediately by email. Calicantus S.r.l. delivers to all countries foreseen during registration. In any case we could encounter difficulties regarding custom problems for the purchased products. In this case the Customer will be informed immediately via email and reimbursed right after that.
3. Payment terms.
The customer can pay through:
- PayPal circuit
- Credit cards available on the PayPal circuit
4. Delivery and Courier Fees.
All orders placed by the Customer and confirmed by Calicantus S.r.l., will be shipped by Express Courier (national and international) to the Customer’s given shipping address. A shipment contribution fee, according to the country of shipment, will be applied to your order and it will be specified on the “Order Confirmation Form”. As an indication, shipping costs vary depending on the destination and/or weight/volume and have a minimum standard shipping cost of €5 for domestic shipments. SOCCER S.A.S. DI BRAND MANAGEMENT S.R.L. and its eShop Partner Calicantus reserve the right to apply discounted shipping conditions or cancellation of the same, for Italy and abroad, communicating in advance on the site the conditions of the offer. Only once the full payment of the order has been registered by Calicantus S.r.l. will the shipment take place. Deliveries in Italy take approximately 2-3 working days from the date of shipment, and 4-5 working days to countries within the European Union. While for deliveries to countries outside the EU, the average is 6-7 working days from the date of shipment. During periods of higher sales volume (sales, black friday, Christmas holidays) delivery times may vary up to 10 additional working days, mainly due to external factors. All shipments for purchases made on the Official Store AS Roma are provided with tracking number. Shipments are made from Mondays to Fridays. The customer will be informed by email if there is any change to the above timing. The couriers used for deliveries may vary depending on the country of destination and the economic agreements between Calicantus S.r.l. and them, in full respect of the quality and timeliness of the delivery service provided.No refunds will be given for discounted products
5. Duty and import taxes.
The products are not subject to any duty or import tax if sold and delivered to Italy or any other country within the European Union. In case of delivery in the United Kingdom, SOCCER S.A.S. DI BRAND MANAGEMENT S.R.L. will bear the costs of customs clearance without any request to the final consumer, except for the payment of shipping costs. For deliveries made to countries outside the European Union, the products could be subject to duty and/or import taxes according to the product and country of delivery. There is no means we can foresee which and what fees could be requested for custom clearance. Kindly refer to your local customs office for more information. In all cases, fees arising from import taxes and/or duty will be due by the customer.
6. Right of withdrawal.
The Customer has the right to withdraw from the purchase, without giving any reason, within 14 working days from the day the purchased products are delivered.
The right of withdrawal can be expressed by telegram, fax or email, or using this contact form within the above period. The customer will have to pay the return shipment costs. In order to perform the right of withdrawal, the product has to be returned undamaged, exactly how it has been delivered, in its original packaging and after having received confirmation from Calicantus S.r.l. The goods have to be shipped back by prepaid Insured Postal Package Service to:
Calicantus S.r.l. Via L. Mazzon 30 - 30020 Quarto d’Altino (Venezia)
Calicantus S.r.l. will refuse any package shipped freight collect.
Reimbursement of the returned product, at the invoiced amount, will take place within 14 days after receipt of the product directly to the Customer’s bank account by bank transfer. Any damaged, incomplete, broken or dirty product due to the Customer will not be reimbursed and will in no case give the right to the reimbursement of the full amount of the purchased product.
In case the return is due to an error committed by Calicantus S.r.l. , all shipment fees will be paid by the seller, in all other cases shipment fees will be paid by the buyer. No refunds will be given for discounted products
The right of withdrawal is excluded, pursuant to Article 59 of Legislative Decree no. 21/2014, in the case of the supply of personalised goods (e.g. personalised products with names and/or numbers, with patches, with initials, with the exception of defective or damaged products) as well as sealed goods that are not suitable to be returned for hygienic or health protection reasons and that have been opened after delivery (e.g. underwear and costumes, facial protection masks etc.).
No refunds will be given for discounted products.
7. Purchase Method: Gift Card.
The purchase of a gift card on the official AS Roma online store allows you to acquire a spending credit, equal to the value of the gift card, usable exclusively on the site store.asroma.com. To know the economic value associated with your gift card you must be in possession of the order confirmation sent by email to the sender and recipient of the gift card and/or have access to MyASR user area where the gift card can be converted into store credit. The gift card is an intangible item, its delivery is virtual, done immediately after the confirmation of the order, via email containing the unique alphanumeric code expendable within the official AS Roma online store. The gift card purchased is valid for 1 year (12 months, or 365 days) from the time of its purchase. The gift card is not rechargeable, cannot be resold, converted to cash or transferred to another gift card. It is not possible to use discount codes for the purchase of a gift card. It is possible to use the right to return the gift card within 14 days of its purchase: we only accept refund requests made by the purchaser of the gift card and the refund will go directly to the payment method chosen for the gift card purchase. Partial or total use of the gift card, as well as redeeming the gift card in store credit within the customer's user area, completely cancels the right of return. If the amount contained in the gift card is not sufficient to finalize the order, it will be possible to complete the order by adding what is missing through an additional available payment method. We are not responsible for loss of the gift card code, theft or unauthorized use. For details on how to purchase, use and redeem the gift card, please see the following page.
8. Applicable law and jurisdiction.
All performed contracts will be governed by and construed in accordance with Italian law.