General Terms and Conditions of Sale

This document contains the General Terms and Conditions of Sale ("GTC") governing the offer and sale of products (as defined below) through the website www.store.asroma.com (hereinafter, the "Site"), by B2X S.r.l, headquartered in Rome, Via Coponia 8, 00131 Rome, P.IVA 11020591001, telephone 0640419533, registered with the Companies' Register of Rome no. 1272364 (hereinafter, the "Seller") as an authorized reseller of AS Roma S.r.l., headquartered in Rome, Piazzale Dino Viola, 1, P.IVA 01180281006, registered with the Companies' Register of Rome no. 03294210582. The sale or promotion of specific products or services on the Site, even where offered by third parties, may be governed and/or supplemented by specific conditions that will be made available on the Site itself prior to the relevant purchase. Customers (as defined below) who browse, register and/or make a purchase on the Site are subject to the provisions of these GTC. Therefore, the Seller encourages you to read these GTC carefully before making any purchase through the Site.
1. Definitions
1.1 In these GTC, the following terms have the meanings specified below: :

1. Personal Area: an account created by the Customer by completing the registration form and/or the other methods available on the Site.
2. Promotional Code: codice sconto che permette al Cliente di scontare il prezzo dell’intero ordine o di un singolo Prodotto.
3. Contract::a distance sales contract, governed by these GTC and having as its object a Product, which is concluded between the Customer and the Seller.
4. Customer or You: the natural person who holds the status of Consumer and who purchases one or more Products on the Site.
5. Order Confirmation: a final summary of the details relating to the Contract, sent to the Customer by e-mail once the purchase process has been completed, payment has been made and the Product has been shipped. Receipt of the Order Confirmation by the Customer constitutes the moment at which the Contract is finalized. The Order Confirmation contains, by way of example only, the list of Products purchased and their main characteristics, the Price, payment and shipping information, costs and the required shipping method.
6. Consumer: the natural person who purchases a Product for purposes unrelated to his or her entrepreneurial, commercial, craft or professional activity, if any, carried out pursuant to Article 3, co. 1, lett. a) of Legislative Decree no. 206/2005 ("Consumer Code").
7. Gift Card: the gift cards purchasable by Customers and made available by Seller on the Site.
8. Order Form: the form on the Site for selecting the Product, entering and recording the Customer's data necessary for the purchase of a Product. 
9. Withdrawal Period: has the meaning set forth in Article 8.2 below.
10. Price: the consideration for the purchase of the Product, including VAT. Delivery charges are separately shown to the Customer before completing the purchase process and indicated in the Order Form before its submission. 
11. Product Page: section of the Site where the main features and conditions of the Product are summarized (e.g. photographs, descriptions, special conditions of sale, etc.). i
12. Product(s): the items in the electronic catalog published on the Site, as described in the relevant Product Pages 
13. Customer Service: means the support service made available by the Seller and contactable through the forms that can be filled in and made available from time to time on the Site. 

​2. Purpose and Scope of Application. 

2.1 These GTC apply to all Order Forms submitted and purchases made by Customers through the Site. In view of its commercial policy, the Seller reserves the right not to process orders from persons who do not qualify as Consumers. 

2.2 The purchase of a Product available on the Site implies the conclusion of a distance sales contract between the Customer and the Seller. Products purchased by the Customer are shipped directly by the Seller.  

2.3 The Seller reserves the right, at its own discretion, not to accept and/or cancel each Order Form transmitted by the Customer if the information provided by the latter is incorrect or misleading (e.g. incorrect or partially indicated payment details, incorrect or incomplete shipping address, etc.), in case of incorrect, unlawful or otherwise incorrect behavior in the context of promotional initiatives or if incorrect data relating to the Products are reported on the Site for any reason (e.g. errors relating to the Price, Product availability, relating to Product description, etc.). In such cases, the Seller will cancel the purchase and notify the Customer to refund the Price paid, if any, within the terms indicated in Article 11 of these GTC. 

2.4 These GTCs can be viewed at any time on the Site and you must expressly accept them in order to proceed with the conclusion of the Contract. 

2.5 Before proceeding with the purchase of the Products by sending the Order Form and making the payment, please read the GTC carefully, as well as print and/or store a copy on your device for possible future use, in compliance with the provisions of the Consumer Code. 

 

 

3.1 Navigation and consultation of the Site is free and does not require registration. In any case, You are responsible for the costs of connection to the Internet, according to the rates applied by Your operator. 

3.2 The purchase of a Product requires the completion and transmission of the Order Form through the Site. The Customer may also create its own Personal Area in the manner available on the Site. Authentication to the Personal Area, by entering personal credentials, allows you to save and update your personal information and make the procedure for future purchases faster. The creation of the Personal Area is not necessary for the conclusion of the Contract. 

3.3 You will be solely responsible for the truthfulness and correctness of the data entered and communicated to the Seller via the Order Form. Before completing the purchase process, You will therefore be required to verify the correctness of the data entered. To this end, You represent and warrant that the data provided during the purchase process or even subsequently, are correct and truthful; otherwise, any damage, delay or inconvenience derived from or attributable to the incorrectness or untruthfulness of the personal data entered during the purchase process, or in any case subsequently modified, shall in no case be imputed to the Seller, nor shall the latter be deemed obliged to repeat any service performed. 

3.4 The transmission of the Order Form constitutes a purchase proposal which shall be considered accepted only when the Customer receives the Order Confirmation. In the case of Order Forms relating to more than one Product, the Products shall be deemed to have been purchased individually. 

3.5 Upon completion of the order phase, the Seller will notify you, at the e-mail address indicated in the Order Form, that the Order Form has been received, with a summary of the information contained in the Order Form. This document is not intended to be the Order Confirmation, which will be sent later, upon acceptance of the Order Form and shipment of the Product. Assuming you have created Your Personal Area, you will be able to access the Order Confirmation by going to the Personal Area > "My Orders" section. 

 

4.1 Subject to the provisions on withdrawal in Article 9 below, until receipt of the Order Confirmation you may cancel orders that have not yet been processed by contacting Customer Service. 

4.2 It is not possible to cancel an order once you receive the Order Confirmation, but you will only be able to withdraw from the purchase. 

4.3 In the event that, at the time of cancellation of an order, payment has already been made, Customer Service will make a refund in accordance with Article 11 of these GTC. 

 

5.1 The essential characteristics of the Products are indicated on each Product Page. However, the images and colors of the Products offered for sale may not correspond to the real ones due to the effect of the Internet browser and/or the device used. It therefore remains firm that any images and descriptions of the Product are to be understood as indicative and with the tolerances of use. The Seller reserves the right to change the content of the Product Page at any time. 

5.2 The Seller pays the utmost attention to the adherence of what is described and presented on the Site to what is stated on the label on the Product packages. In any event, it is emphasized that, where differences are found, the label and the directions for use of the Product provided with the same shall always prevail. 

5.3 Except as indicated by the Seller and/or permitted on the Site, any promotions active on the Site relating to specific Products and/or Promo Codes are not cumulative with each other. 

5.4 In general, all Products offered on the Site are immediately available. However, since the Site may be visited by multiple Customers at the same time, the selected Product may no longer be available after the Order Form is transmitted. In this case, you will be informed by e-mail and, where payment has already been successful, You will be refunded the Price paid in the manner described in Article 11 of these GTC. 

5.5 In the event that the Order Form relates to the purchase of more than one Product, where some of the Products are not available you will be notified and only the Products available within those ordered will be delivered to you. If You have already paid for the complete order, the Seller will refund to You the portion of the Price corresponding to the unavailable Products in the manner and on the terms set out in Article 11 of these GTC. 

 

6.1 At the time of delivery by the courier of the Product purchased, You are required to check that the number of packages being delivered corresponds to what is indicated in the transport document and that the packaging is intact, not damaged, nor wet or otherwise altered, including in the sealing materials (adhesive tape or metal strapping). Otherwise, you must not pick up the Products and must instead leave them with the courier. If this happens, you must promptly notify the Seller so that the Seller can proceed, at its own care and expense, to resend the purchased goods. In addition, We advise you to sign the goods receipt document presented by the courier always inserting the words "ACCEPTED WITH RESERVE"; in this way it will be easier and faster to obtain any refunds for damages attributable to transportation. Finally, if the Goods received are damaged, incomplete or inaccurate, you must photograph the package, both outside and inside, in order to allow the Seller to accurately verify the actual existence of the problem. 

6.2 Once you have signed the courier's document without reservation, you will not be able to make any objection regarding the external characteristics of what has been delivered, it being understood that you will still be able to exercise your right to withdraw from the purchase in the forms and limits indicated in article 9 below. 

6.3 The Products are covered by the legal guarantee of conformity referred to in Articles 128 et seq. of the Consumer Code. In particular, the Seller guarantees that the Products have the characteristics indicated on the Site and on the Product Page. Excluded from the scope of this warranty are any failures or malfunctions caused by accidental events or by the responsibility of the Customer, by use of the Product not in accordance with its intended use or with the Product instructions provided by the Seller and in cases where the Products are stored in unsuitable places or exposed to weather, dirt or contaminating agents. 

6.4 You may request, through Customer Service and within the limits of the law, the restoration, without charge, of the conformity of the Products or, where the latter is not possible, to a reduction of the purchase price. On a residual basis, where the restoration of conformity (including through repair and replacement, is impossible or excessively onerous, you will have the right to obtain from the Seller a reduction in the price commensurate with the defect found, or to terminate the Contract where the following cases occur: (i) the Seller has not carried out, where possible, the replacement of the Product; (ii) the warranty services provided by the Seller are not suitable to restore the conformity of the Product; (iii) in case of unavailability of the Seller in restoring the conformity of the Product. It is understood that, in any case, the Contract may not be terminated in case of minor defects. 

6.5 In the event that you request the restoration of the conformity of the Product, the Seller will indicate the procedures provided for the repair or replacement of the Product itself, if under warranty. The Seller will, if necessary, arrange, at its own expense, for the defective Product to be picked up also through a third party, directly at an address indicated by You. After receipt of the Product, the Seller, in agreement with the supplier or manufacturer of the Product, will assess its actual alteration and, in case of a positive finding, will provide a replacement, where possible, or reimbursement at its own expense, within the terms indicated in Article 11 of these GTC. In the event of a negative response (dependent, merely by way of example, on one of the circumstances indicated in Article 6.3 above), the Seller will promptly notify you of the negative outcome of the procedure and no replacement product will be sent to you. In any event, you will be able, at your expense, to request shipment and/or withdraw the product from the Seller from the notification of the negative outcome of the procedure. 

6.6 The conformity guarantee on the Products will apply if the request for the opening of warranty procedure contains the information regarding the order code contained in the Order Confirmation and the reasons for the return. The Seller reserves the right to provide evidence, together with the warranty claim, of the Order Confirmation or the transport document (DDT) or other documentation proving the date of conclusion of the Contract and the date of delivery of the returned Product. 

6.7 Seller shall not be liable or obligated to pay indirect or consequential damages, such as, by way of example and without limitation, loss of profit, loss of earnings, production limitations, administrative or personal costs, loss of customers or third party lawsuits. This warranty applies only to Products purchased by a Customer residing within the territory of Italy. 

6.8 Notwithstanding the foregoing, for any clarification and/or request for assistance related to your use of the Site and/or a Product you have purchased, you may contact Customer Service.  

 

7.1 All Prices shown on the Site are inclusive of VAT applicable in the Customer's country of residence at the rate in effect at the time the Product was purchased. The Seller will only accept payments in Euro currency.