General Terms and Conditions of Sale

This document contains the General Terms and Conditions of Sale ("GTC") governing the offer and sale of products (as defined below) through the website www.store.asroma.com (hereinafter, the "Site"), by B2X S.r.l, headquartered in Rome, Via Coponia 8, 00131 Rome, P.IVA 11020591001, telephone 0640419533, registered with the Companies' Register of Rome no. 1272364 (hereinafter, the "Seller") as an authorized reseller of AS Roma S.r.l., headquartered in Rome, Piazzale Dino Viola, 1, P.IVA 01180281006, registered with the Companies' Register of Rome no. 03294210582. The sale or promotion of specific products or services on the Site, even where offered by third parties, may be governed and/or supplemented by specific conditions that will be made available on the Site itself prior to the relevant purchase. Customers (as defined below) who browse, register and/or make a purchase on the Site are subject to the provisions of these GTC. Therefore, the Seller encourages you to read these GTC carefully before making any purchase through the Site.
1. Definitions
1.1 In these GTC, the following terms have the meanings specified below: :
  1. Personal Area: an account created by the Customer by completing the registration form and/or the other methods available on the Site.
  2. Promotional Code: codice sconto che permette al Cliente di scontare il prezzo dell’intero ordine o di un singolo Prodotto.
  3. Contract::a distance sales contract, governed by these GTC and having as its object a Product, which is concluded between the Customer and the Seller.
  4. Customer or You: the natural person who holds the status of Consumer and who purchases one or more Products on the Site.
  5. Order Confirmation: a final summary of the details relating to the Contract, sent to the Customer by e-mail once the purchase process has been completed, payment has been made and the Product has been shipped. Receipt of the Order Confirmation by the Customer constitutes the moment at which the Contract is finalized. The Order Confirmation contains, by way of example only, the list of Products purchased and their main characteristics, the Price, payment and shipping information, costs and the required shipping method.
  6. Consumerthe natural person who purchases a Product for purposes unrelated to his or her entrepreneurial, commercial, craft or professional activity, if any, carried out pursuant to Article 3, co. 1, lett. a) of Legislative Decree no. 206/2005 ("Consumer Code").
  7. Gift Card: the gift cards purchasable by Customers and made available by Seller on the Site.
  8. Order Form: the form on the Site for selecting the Product, entering and recording the Customer's data necessary for the purchase of a Product. 
  9. Withdrawal Period: has the meaning set forth in Article 8.2 below.
  10. Price: the consideration for the purchase of the Product, including VAT. Delivery charges are separately shown to the Customer before completing the purchase process and indicated in the Order Form before its submission. 
  11. Product Pagesection of the Site where the main features and conditions of the Product are summarized (e.g. photographs, descriptions, special conditions of sale, etc.). i
  12. Product(s): the items in the electronic catalog published on the Site, as described in the relevant Product Pages 
  13. Customer Service: means the support service made available by the Seller and contactable through the forms that can be filled in and made available from time to time on the Site. 

​2. Purpose and Scope of Application. 
2.1 These GTC apply to all Order Forms submitted and purchases made by Customers through the Site. In view of its commercial policy, the Seller reserves the right not to process orders from persons who do not qualify as Consumers. 
2.2 The purchase of a Product available on the Site implies the conclusion of a distance sales contract between the Customer and the Seller. Products purchased by the Customer are shipped directly by the Seller.  
2.3 The Seller reserves the right, at its own discretion, not to accept and/or cancel each Order Form transmitted by the Customer if the information provided by the latter is incorrect or misleading (e.g. incorrect or partially indicated payment details, incorrect or incomplete shipping address, etc.), in case of incorrect, unlawful or otherwise incorrect behavior in the context of promotional initiatives or if incorrect data relating to the Products are reported on the Site for any reason (e.g. errors relating to the Price, Product availability, relating to Product description, etc.). In such cases, the Seller will cancel the purchase and notify the Customer to refund the Price paid, if any, within the terms indicated in Article 11 of these GTC. 
2.4 These GTCs can be viewed at any time on the Site and you must expressly accept them in order to proceed with the conclusion of the Contract. 
2.5 Before proceeding with the purchase of the Products by sending the Order Form and making the payment, please read the GTC carefully, as well as print and/or store a copy on your device for possible future use, in compliance with the provisions of the Consumer Code. 
 
 
3. How to conclude the Contract with B2X S.r.l. 
3.1 Navigation and consultation of the Site is free and does not require registration. In any case, You are responsible for the costs of connection to the Internet, according to the rates applied by Your operator. 
3.2 The purchase of a Product requires the completion and transmission of the Order Form through the Site. The Customer may also create its own Personal Area in the manner available on the Site. Authentication to the Personal Area, by entering personal credentials, allows you to save and update your personal information and make the procedure for future purchases faster. The creation of the Personal Area is not necessary for the conclusion of the Contract. 
3.3 You will be solely responsible for the truthfulness and correctness of the data entered and communicated to the Seller via the Order Form. Before completing the purchase process, You will therefore be required to verify the correctness of the data entered. To this end, You represent and warrant that the data provided during the purchase process or even subsequently, are correct and truthful; otherwise, any damage, delay or inconvenience derived from or attributable to the incorrectness or untruthfulness of the personal data entered during the purchase process, or in any case subsequently modified, shall in no case be imputed to the Seller, nor shall the latter be deemed obliged to repeat any service performed. 
3.4 The transmission of the Order Form constitutes a purchase proposal which shall be considered accepted only when the Customer receives the Order Confirmation. In the case of Order Forms relating to more than one Product, the Products shall be deemed to have been purchased individually. 
3.5 Upon completion of the order phase, the Seller will notify you, at the e-mail address indicated in the Order Form, that the Order Form has been received, with a summary of the information contained in the Order Form. This document is not intended to be the Order Confirmation, which will be sent later, upon acceptance of the Order Form and shipment of the Product. Assuming you have created Your Personal Area, you will be able to access the Order Confirmation by going to the Personal Area > "My Orders" section. 
 
4. Order Cancellation 
4.1 Subject to the provisions on withdrawal in Article 9 below, until receipt of the Order Confirmation you may cancel orders that have not yet been processed by contacting Customer Service. 
4.2 It is not possible to cancel an order once you receive the Order Confirmation, but you will only be able to withdraw from the purchase. 
4.3 In the event that, at the time of cancellation of an order, payment has already been made, Customer Service will make a refund in accordance with Article 11 of these GTC. 
 
5. Information and availability of the Products 
5.1 The essential characteristics of the Products are indicated on each Product Page. However, the images and colors of the Products offered for sale may not correspond to the real ones due to the effect of the Internet browser and/or the device used. It therefore remains firm that any images and descriptions of the Product are to be understood as indicative and with the tolerances of use. The Seller reserves the right to change the content of the Product Page at any time. 
5.2 The Seller pays the utmost attention to the adherence of what is described and presented on the Site to what is stated on the label on the Product packages. In any event, it is emphasized that, where differences are found, the label and the directions for use of the Product provided with the same shall always prevail. 
5.3 Except as indicated by the Seller and/or permitted on the Site, any promotions active on the Site relating to specific Products and/or Promo Codes are not cumulative with each other. 
5.4 In general, all Products offered on the Site are immediately available. However, since the Site may be visited by multiple Customers at the same time, the selected Product may no longer be available after the Order Form is transmitted. In this case, you will be informed by e-mail and, where payment has already been successful, You will be refunded the Price paid in the manner described in Article 11 of these GTC. 
5.5 In the event that the Order Form relates to the purchase of more than one Product, where some of the Products are not available you will be notified and only the Products available within those ordered will be delivered to you. If You have already paid for the complete order, the Seller will refund to You the portion of the Price corresponding to the unavailable Products in the manner and on the terms set out in Article 11 of these GTC. 
 
6. Warranty of conformity and after-sales service 
6.1 At the time of delivery by the courier of the Product purchased, You are required to check that the number of packages being delivered corresponds to what is indicated in the transport document and that the packaging is intact, not damaged, nor wet or otherwise altered, including in the sealing materials (adhesive tape or metal strapping). Otherwise, you must not pick up the Products and must instead leave them with the courier. If this happens, you must promptly notify the Seller so that the Seller can proceed, at its own care and expense, to resend the purchased goods. In addition, We advise you to sign the goods receipt document presented by the courier always inserting the words "ACCEPTED WITH RESERVE"; in this way it will be easier and faster to obtain any refunds for damages attributable to transportation. Finally, if the Goods received are damaged, incomplete or inaccurate, you must photograph the package, both outside and inside, in order to allow the Seller to accurately verify the actual existence of the problem. 
6.2 Once you have signed the courier's document without reservation, you will not be able to make any objection regarding the external characteristics of what has been delivered, it being understood that you will still be able to exercise your right to withdraw from the purchase in the forms and limits indicated in article 9 below. 
6.3 The Products are covered by the legal guarantee of conformity referred to in Articles 128 et seq. of the Consumer Code. In particular, the Seller guarantees that the Products have the characteristics indicated on the Site and on the Product Page. Excluded from the scope of this warranty are any failures or malfunctions caused by accidental events or by the responsibility of the Customer, by use of the Product not in accordance with its intended use or with the Product instructions provided by the Seller and in cases where the Products are stored in unsuitable places or exposed to weather, dirt or contaminating agents. 
6.4 You may request, through Customer Service and within the limits of the law, the restoration, without charge, of the conformity of the Products or, where the latter is not possible, to a reduction of the purchase price. On a residual basis, where the restoration of conformity (including through repair and replacement, is impossible or excessively onerous, you will have the right to obtain from the Seller a reduction in the price commensurate with the defect found, or to terminate the Contract where the following cases occur: (i) the Seller has not carried out, where possible, the replacement of the Product; (ii) the warranty services provided by the Seller are not suitable to restore the conformity of the Product; (iii) in case of unavailability of the Seller in restoring the conformity of the Product. It is understood that, in any case, the Contract may not be terminated in case of minor defects. 
6.5 In the event that you request the restoration of the conformity of the Product, the Seller will indicate the procedures provided for the repair or replacement of the Product itself, if under warranty. The Seller will, if necessary, arrange, at its own expense, for the defective Product to be picked up also through a third party, directly at an address indicated by You. After receipt of the Product, the Seller, in agreement with the supplier or manufacturer of the Product, will assess its actual alteration and, in case of a positive finding, will provide a replacement, where possible, or reimbursement at its own expense, within the terms indicated in Article 11 of these GTC. In the event of a negative response (dependent, merely by way of example, on one of the circumstances indicated in Article 6.3 above), the Seller will promptly notify you of the negative outcome of the procedure and no replacement product will be sent to you. In any event, you will be able, at your expense, to request shipment and/or withdraw the product from the Seller from the notification of the negative outcome of the procedure. 
6.6 The conformity guarantee on the Products will apply if the request for the opening of warranty procedure contains the information regarding the order code contained in the Order Confirmation and the reasons for the return. The Seller reserves the right to provide evidence, together with the warranty claim, of the Order Confirmation or the transport document (DDT) or other documentation proving the date of conclusion of the Contract and the date of delivery of the returned Product. 
6.7 Seller shall not be liable or obligated to pay indirect or consequential damages, such as, by way of example and without limitation, loss of profit, loss of earnings, production limitations, administrative or personal costs, loss of customers or third party lawsuits. This warranty applies only to Products purchased by a Customer residing within the territory of Italy. 
6.8 Notwithstanding the foregoing, for any clarification and/or request for assistance related to your use of the Site and/or a Product you have purchased, you may contact Customer Service.  
 
7. Prices and Payments 
7.1 All Prices shown on the Site are inclusive of VAT applicable in the Customer's country of residence at the rate in effect at the time the Product was purchased. The Seller will only accept payments in Euro currency. 
7.2 The Price of the Products may be changed at any time and without notice, it being understood that the Price charged to the Customer will be the one indicated on the Site at the time the Order Form is sent and summarized in the Order Confirmation. No account will be taken of any changes in the Price that occur after the Order Form is sent. 
7.3 For payment of the Price you may use any of the methods indicated from time to time on the Site and selectable prior to submission of the Order Form. In the case of payment by credit card, the charge may be simultaneous with the submission of the Order Form and the relevant payment procedure will be handled by a third party provider of the Seller, while the Seller will not come into possession of any information relating to the full credit/debit card number or security code, or the like. 
7.4 To purchase a Product, you may possibly use a Promotional Code to be entered in a dedicated section during the purchase process and before submitting the Order Form. In this case, the Price will be decreased by an amount corresponding to the value of the Promotional Code. 
7.5 In the "Sales" section of the Site, the Seller will make available the Products that are offered at a discounted price compared to the price Products charged by the Seller, for the same Products, to the generality of Customers in the previous 30 days. For each Product, the previous sale price will be specifically stated by appropriate disclaimer and/or in the further manner that will be displayed on the Site. 
 
8. Shipping and Delivery Products 
8.1 The Seller ships the Products in Italy and abroad through primary couriers from Monday to Friday. Delivery in Italy is made, through express shipping, in 2-3 working days (Monday to Friday, excluding holidays) from the receipt of the Order Confirmation. Products shipped within the European Union are delivered within 4-5 business days from Order Confirmation. Non-EU shipments will take an average of 6-7 business days from shipment. During periods of higher sales volume (purely by way of example, sales, black friday, Christmas holidays) or if problems not attributable to Seller are encountered, delivery of Products will still take place within 30 days of Order Confirmation. In accordance with the provisions of Article 61 of the Consumer Code, where this deadline is not met, the Customer may request that delivery be made within an additional period and, in case of further delay, terminate the Contract. In the event of such termination, the Customer will be reimbursed the costs incurred, without delay and through the same payment method used for the purchase. 
8.2 The Seller agrees to use its best efforts to meet the above delivery times, but shall in no event be liable for any damage or inconvenience caused by any delay. 
8.3 The countries to which Seller ships are only those listed on the "Shipping" page of the Site. 
8.4 The cost for each shipment, associated with each Order Form, will vary according to the place of destination and the total weight of the Products purchased with the individual order, and will in any case be made explicit in both the Order Form and the Order Confirmation. As a guide, shipping costs will vary depending on the shipping destination and/or weight/volume and have a minimum standard shipping cost of €6.90 for domestic shipments. 
8.5 Delivery by Express Shipping is intended to be street level and will be made, unless otherwise specified, Monday through Friday during normal business hours (9:00 a.m. to 6:00 p.m.), excluding holidays. 
8.6 If, on the day of delivery, You are not available at the address You indicated during the purchase process, a redelivery will be attempted or You will be contacted to arrange a new delivery date, updating the address if necessary. 
8.7 The Products sold are not subject to any import tax or customs duty, if the Product is sold and delivered in Italy or within the European Union. In the case of deliveries to other countries outside the European Union, the Products may be subject to import taxes and/or customs duties depending on the type of product and the country of destination. It is not possible to predict in any way whether and what costs will have to be incurred for customs clearance of the goods. For more information, you can contact the customs office in your country. In all cases, any costs related to import taxes and/or customs duties will be borne by the Customer. 
 
9. Right of withdrawal 
9.1 Pursuant to Articles 52 et seq. of the Consumer Code, You shall have the right to withdraw from the purchase contract for any reason whatsoever, without the need to provide explanations and without any penalty, under the terms and in the manner indicated below. 
9.2 In order to exercise your right of withdrawal, You shall send the Seller a notice to that effect via Customer Service, within 30 days commencing (i) in the case of an order for a single Product, from the day on which the Customer or a third party, other than the carrier and designated by the Customer, acquires physical possession of the Product; (ii) in the case of a multiple order with separate deliveries, from the day on which the Customer or a third party, other than the carrier and designated by the Customer, acquires physical possession of the last Product ("Withdrawal Period"). 
9.3 In order to withdraw from the Contract and within the Withdrawal Period, you may send Customer Service: 
  1. any written notice; 
  1. the standard form downloadable here; 
  1. electronically, at the following link. In the event that you opt in, the Seller will promptly send you a confirmation of receipt of your wish to withdraw to your e-mail address. 
In any such communication you must always indicate the order number of the purchase with respect to which you are exercising withdrawal. 
9.4 Once the above communication has been received within the Withdrawal Period, the Seller will send you, through Customer Service, an "opening return" e-mail containing the procedure to be followed to return the products (for more information, please refer to the "return procedure for withdrawal" section on the Site). The returned Product must be received by the Seller within 14 days of receipt from the notice of return opening for withdrawal. Upon receipt of the Products, the Seller will open a refund procedure (for more information, please refer to the "Refunds" section on the Site) in the event that: (i) the Products are received by the Seller or the Customer provides proof of shipment (the postmark or the date of delivery to a courier, if any, shall be the date) and (ii) the Products are perfectly intact and in their original packaging, complete in all its parts (product packaging, label and ancillary documentation), free of signs of wear and dirt, bearing no trace of prolonged use or in any case exceeding the time necessary for a test and in any case in a condition such as to be put back on sale. 
9.5 In the event of a properly exercised withdrawal, the Seller will refund You the Price paid (including delivery charges, except if You had used the delivery service offered by the Seller other than the least expensive type of delivery available on the Site), within 14 days from receipt of the notice of withdrawal sent by You. The direct costs of returning the Product to the Seller shall be borne by You, as set forth in Article 10 of these GTC. This cost for domestic shipments is estimated to be a maximum of approximately 6.90 Euro. 
9.6 In view of the characteristics of the Products sold by the Seller, the right of withdrawal applies only to the Product purchased in its entirety; it is not possible to exercise the right of withdrawal only on one or more parts of the Product purchased. In the case of orders that include more than one Product, it will be possible to exercise the right of withdrawal with respect to one or more of the Products in the Order Form, specifying the description of the Products you intend to return in the notice of withdrawal. In these cases, the refund will be made in the manner indicated in the preceding paragraph. 
9.7 Regardless of the correspondence between the recipient of the Products indicated in the Order Form and the person who made the payment of the sums due for their purchase, the refund of the sums following withdrawal will always be made by the Seller on the same method of payment used for the purchase, unless otherwise agreed with Customer Service. The Seller, also in accordance with the Consumer Code, reserves the right to withhold the refund until it has received the returned Products. 
9.8 It should be noted that, pursuant to Article 59 of the Consumer Code, this right does not apply in the following cases, among others: 
  • supply of custom-made or clearly personalized goods (e.g.: personalized products with names and/or numbers, with patches, with initials, with the exception of defective or damaged products); 
  • supply of goods that are likely to deteriorate or expire quickly; 
  • supply of sealed goods that are not suitable for return for hygienic or health protection-related reasons and have been opened after delivery; 
 
10. Returns 
10.1 The return procedure is opened only following Your request to exercise the right of withdrawal. In any case, downstream of Your request, the Seller will verify the actual existence of the conditions necessary for the opening of a return procedure. 
10.2 Following the opening of a return procedure, the Seller will send You an email containing a description of how to return the Product. 
10.3 The shipping costs for returning the Product to the warehouse indicated by the Seller shall be borne by You.  
10.4 Shipment, up to the certificate of receipt at the warehouse indicated by the Seller, is Your full responsibility. Upon its arrival at the address indicated by the Seller, the Product will be examined for any damage or tampering not resulting from transportation. If the original packaging and/or wrapping is damaged, the Seller will withhold from the refund due a percentage equal to the respective loss in value of the Product. 
 
11. Time and Method of Refund 
11.1 A refund procedure may refer to two different types of situations: 
  1. refund of the total amount related to a Product for which the right of withdrawal or cancellation of the order has been exercised by the Seller. In this case, the refund will be made within 14 days following receipt of the Product; 
  1. (ii) reimbursement following cancellation of the order by the Customer or relating to products with respect to which an alteration has been found such that the Customer is entitled to the warranty, for which replacement is not possible. In this case, the refund will be made by the Seller as soon as possible and in any case within 30 days of the event justifying the refund, using the same method of payment with which the order was placed (where possible). 
11.2 Regardless of the correspondence between the recipient of the Products indicated in the Order Form and the person who made the payment of the sums due for their purchase, the refund of the sums will always be made by the Seller in favor of the person who made the payment (by way of example only, the holder of the credit card used to pay the Price) and on the same method of payment used for the purchase, unless otherwise agreed with Customer Service. 
 
12. Purchase, Use and Redemption of Gift Card. 
12.1 Gift Cards may be purchased, usable and redeemable on the Site, subject to the terms and conditions set forth therein. Where permitted and assuming you are in possession of a Gift Card, you may purchase one or more Products for an amount equal to the value of the Gift Card and/or redeem it in the manner set forth on the Site. To know the economic value associated with the Gift Card, you must be in possession of the Order Confirmation and/or have access to the Personal Area. 
12.2 The Gift Card is an intangible asset; its delivery is made virtually immediately after receipt of the Order Confirmation, which will contain the unique alphanumeric code to be used for its redemption on the Site (where made available). The Gift Card is not reloadable, cannot be resold, converted to cash or transferred to another Gift Card. You may not use promotional codes to purchase a Gift Card.  
12.3 It is also possible to exercise the right of withdrawal from the purchase of the Gift Card, which must comply with the provisions of Article 9 of these GTC. In this case, the right of withdrawal may be exercised exclusively by the purchaser of the Gift Card and the refund will be made directly to the payment method chosen for the initial purchase. The partial or total use of the Gift Card, as well as its redemption entails the impossibility for the Customer to exercise the right of withdrawal. If the amount contained in the Gift Card is not sufficient to finalize the order, it will be possible to complete the order by adding the missing portion of the Price for the purchase of the Product using one of the payment methods made available on the Site.  
12.4 Considering that the Gift Cards constitute non-interest-bearing bearer legitimation titles, the Customer or the person to whom the same has been validly and lawfully delivered are obliged to keep them in good faith; for this reason, the Seller disclaims any liability in case of theft or unauthorized use of the same Gift Cards. In case of loss and/or theft of the Gift Card, Customers will be required to immediately notify the Seller, as well as to file a complaint with the competent Authorities (sending a copy to the Seller). In default, the Seller shall not be obliged to make any refund or replacement. 
 
13. Customized Products 
13.1 When the option is present on the Site, the Customer can add his/her own text to the Product to further personalize it. You may add your own name up to a maximum of 10 characters, excluding special characters. In any case, the Seller reserves the right to remove text that uses inappropriate, offensive, confusing or otherwise detrimental language to the image of the Seller or AS Roma, as well as text that contains brand names other than those of AS Roma.  
13.2 You may not use, upload, post, copy or otherwise make public any names, words or phrases that fall into any of the following categories: 
  1.  that consist of or include part of the name of a Product, service, company, organization or event owned by a third party; 
  1.  that infringes or is likely to infringe upon the intellectual property or trademark rights of any third party; 
  1.  that contain messages that are threatening, inciting to violence, defamatory, obscene, discriminatory, inciting, sexually explicit or otherwise prohibited by law. 
The Seller reserves the right to reject any name, word or phrase (or combination thereof) that falls into any of the above categories or that is otherwise deemed by the Seller to be unacceptable for the reasons set forth in Article 13.1 above. A decision to do so will result in cancellation of the Order.  
13.3 By submitting an Order Form relating to Custom Products, Customer: 
(a) represents and warrants that no name, word or phrase used, uploaded, submitted, copied or otherwise made public for use on its Custom Product falls into any of the above categories; 
(b) agrees to indemnify, hold harmless and to indemnify Seller against any and all costs, expenses, damages, losses and liabilities that may be incurred by Seller and/or any third party as a result of the use of any name, word or phrase used, uploaded or otherwise made public by Customer (including for use on Customer's Custom Product by Customer); 
c) grants Seller the global, non-exclusive, irrevocable, royalty-free right, fully assignable to third parties, to use, reproduce, disclose and modify names, words or phrases submitted by Customer for the purpose of personalizing and completing its Order Form. 
13.4 For the purchase of Personalized Products, payment must be in advance. The right of withdrawal in accordance with Article 9 of these GTC shall not apply to Personalized Products, nor shall the Order Form be revoked following the Order Confirmation. In any case, Article 6 of these GTC will always apply. 
 
14. Use of the Site by the Customer 
14.1 All manifestations of will, acts and facts productive of legal and economic effects made by Customers on the Site shall be attributed to them. 
14.2 The Seller shall not be held liable for any damage caused by the use of authentication credentials and/or codes by another person, with or without authorization, and regardless of whether the Customer is aware of it. The Customer shall also be held liable for any losses incurred by the Seller and/or third parties due to the use of the Customer's authentication credentials or codes by another person. 
14.3 In the event of alleged violations of these GTC, the Seller reserves the right not to conclude the purchase process and/or the Contract, as well as to terminate access to the services made available on the Site until the lawfulness of the Customer's conduct is established. 
 
15. Privacy 
15.1 Information on the processing of Customers' personal data is contained in the Privacy Policy which is an integral part of these GTC. The updated version of the updated Policy is available here. 
15.2 For any other information on the Seller's privacy management policy, you can send a request according to the terms and conditions stated in the Privacy Policy. 
 
 
16. Applicable Law and Dispute Resolution 
16.1 These GTC are governed by Italian law.  
16.2 Any dispute that refers to the interpretation, execution, non-performance or termination of the Contract, or that in any way is related to the GTCV, shall be submitted to the jurisdiction of the court of the place where the Customer has its residence or domicile and provided that the latter qualifies as a Consumer. Otherwise, the Court of Rome will have exclusive and mandatory jurisdiction. 
16.3 We remind you that, as an alternative to the provisions of Article 13.2 above, you may always refer to an Alternative Dispute Resolution Body (ADR), in accordance with the conditions provided by the regulations prepared by such body pursuant to Articles 141 et seq. of the Consumer Code. For this purpose, you will also be able to use the European Commission On-line Dispute Resolution platform, in which there is a list of ADR bodies and through which you can initiate an on-line ADR procedure 
 
17. Amendments and Updating 
17.1 The Seller reserves the right to update and/or amend these GTC at any time to offer new products, services or also in consideration of any regulatory changes. It is understood, however, that the GTC will apply in their version in effect at the time you submitted an Order Form through the Site 
17.2 Changes to these GTC will be communicated to the e-mail address you provided during the purchase or registration process, or through the means that the Seller deems most appropriate. You may reject the new version of the GTCs at any time, for example, by deleting your Personal Area through the methods made available on the Site; however, should You make a new purchase during that period, You will automatically accept the new version of the GTCs.  
 
18. Final Provisions. 
18.1 It is understood that if these are made available in languages other than Italian, in case of discrepancy, the provisions of these GTC shall be interpreted using the Italian version 
18.2 Should any provision of these GTC be declared invalid, void or for any reason unenforceable, this shall not affect the validity and effectiveness of the other provisions